You can cancel or reschedule your scheduled service without a penalty 24 hours before your scheduled cleaning. We apply a 50% cancellation fee to appointments not cancelled within 24 hours of the scheduled appointment for standard cleanings, unless that clean is a specialty clean. For specialty cleans (including but not limited to deep clean, post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled within 48 hours of the scheduled booking. ALL standard cleaning appointments will be confirmed & charged in full within 3 hours and ALL deep or custom cleaning appointments within 5 hours of scheduled start time. Since we reserve this spot especially for you, the fee will be used to pay our cleaners that would otherwise be cleaning for another customer.

To be clear, if you have a recurring service, you’ll still need to cancel an appointment prior to 24 hours of any particular appointment in order to avoid a cancellation fee, but you may cancel any later future appointments with no additional fee. You can log into your cleany portal anytime to view prior and future appointments here.