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FAQS

Frequently Asked Questions

Everything you need to know about booking a cleaning with Cleany.
Can’t find your answer? Contact our friendly team.

Our pricing is flat-rate, transparent, and based on the size of your home and the level of cleaning needed.

  • Studio / 1 BathFrom $149
  • 1 Bed / 1 BathFrom $169
  • 2 Bed / 1 BathFrom $199
  • 3 Bed / 2 BathFrom $319
  • Deep CleaningFrom $239

New customers receive $30 off their first cleaning, and recurring customers can save up to 15% through our Loyalty Program. Get an instant, exact quote online in about 60 seconds.

Our Standard Cleaning covers the essential tasks needed to keep your home fresh, clean, and well-maintained. It's perfect for recurring service or homes that have been professionally cleaned recently.

  • Dusting furniture, shelves, and accessible surfaces
  • Vacuuming carpets and rugs
  • Sweeping and mopping floors
  • Cleaning and sanitizing bathrooms
  • Cleaning kitchen countertops and backsplashes
  • Wiping the exterior of appliances (fridge, oven, microwave, dishwasher)
  • Cleaning sinks, faucets, and mirrors
  • Making beds and tidying rooms
  • Emptying trash and replacing liners
  • General straightening and light organizing of accessible areas

For homes that need extra attention or detailed cleaning inside appliances and cabinets, we recommend booking a Deep Cleaning.

A Deep Cleaning includes everything in our Standard Cleaning, plus additional detailed cleaning in areas that typically need extra attention:

  • Baseboards hand wiped
  • Doors and door frames cleaned
  • Interior windows accessible without a ladder
  • Light fixtures dusted
  • Detailed bathroom scrubbing
  • Fridge and oven interiors cleaned
  • Kitchen cabinet interiors cleaned
  • Pet hair removal
  • Behind and underneath accessible furniture
  • Extra attention to buildup, dust, and grime

Recommended for first-time customers, homes not recently cleaned professionally, move-ins, move-outs, and seasonal cleanings.

  • Studio2–3 hours
  • 1 Bedroom2.5–4 hours
  • 2 Bedroom3–5 hours
  • 3 Bedroom4–6 hours
  • Deep Cleaning4–8+ hours

Larger homes or homes requiring extra attention may take longer.

Yes. Same-day and next-day appointments are often available depending on scheduling and cleaner availability. For the best availability, we recommend booking as early as possible.

Yes. Cleany provides the professional cleaning supplies and equipment needed to complete your service, including a vacuum, mop, microfiber cloths, eco-friendly solutions, and EPA-registered disinfectants when appropriate.

For safety and hygiene reasons, we do not provide ladders, step stools, toilet brushes, or pest control products. Let us know at least 24 hours before your appointment if you need any specialized equipment.

Whether you're home or away, Cleany makes the process simple and convenient. We can accommodate doormen, front desk staff, lockboxes, smart locks, key safes, and keys left with building management.

If you'd prefer to be home during the cleaning, that's perfectly fine too.

All cleaners on the Cleany platform undergo identity verification and background screening before providing services through our platform. Every booking is backed by our customer support team and satisfaction guarantee.

Questions? Email us anytime: support@cleanymiami.com

No problem. Cleany can provide COIs for both residential and commercial buildings. Please reach out at least 48–72 hours before your appointment with a sample COI and any building requirements (Miami, FL 33139 | 1111 Lincoln Road).

Your satisfaction is important to us. If you're not completely satisfied, notify us within 48 hours and we'll arrange a complimentary reclean of any missed areas covered under our service checklist. That's our 100% Cleany Guarantee.

Absolutely. For recurring services, we make every effort to schedule your preferred cleaning professional whenever possible. If they're unavailable, we'll match you with another experienced, highly rated Cleany professional.

Absolutely. Our cleaning professionals are experienced working in pet-friendly environments. Please let us know about any pets when booking, along with any special instructions or access considerations.

You may cancel or reschedule at no charge up to 24 hours before your appointment.

  • Standard cleanings: cancellations within 24 hours incur a 50% fee.
  • Specialty services (Deep Cleaning, Move In/Out, Post-Construction): within 48 hours incur a 50% fee.
  • Cancellations within 3 hours, or after cleaners have arrived, incur the full service charge.

Recurring customers may cancel future appointments any time without penalty, though individual appointments still require the notice period.

Tipping is never required but always appreciated. Most customers tip between 10%–20% of the cleaning price, given directly or added electronically after the appointment.

Yes. As part of our Loyalty Program, recurring visits receive automatic discounts:

  • Weekly Cleaning = Save 15%
  • Bi-Weekly Cleaning = Save 10%
  • Monthly Cleaning = Save 5%

Recurring customers also enjoy priority scheduling and automatic appointments. If a discount is ever missed, contact support — eligible adjustments may apply for up to two previous cleanings.

Absolutely. You can purchase a Cleany gift card or book a cleaning directly for a friend, family member, or loved one — perfect for birthdays, housewarmings, new parents, holidays, and get-well gifts.

Most customers choose bi-weekly cleaning for the best balance of cleanliness and cost.

  • Weekly — ideal for busy families, pet owners, and larger homes
  • Bi-weekly — our most popular option
  • Monthly — works well for lighter-maintenance homes
  • Deep cleaning — recommended every 3–6 months

Yes. Cleany is proudly Google Guaranteed, having completed Google's screening and verification process for licensing, insurance, and background checks. We also hold a 4.9-star rating across over 1,000 reviews and more than 75,000 cleanings completed.

Booking with Cleany takes less than 60 seconds:

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Call Us(305) 874-7443
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Contact Us: Miami, FL 33139 | 1111 Lincoln Road