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Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair to our customers and
respectful of the time reserved by your cleaning professional.
OUR POLICIES
Booking Flexibility & Changes
See how changes or cancellations impact your booking based on your chosen service type.
Standard Cleaning
Applies to standard recurring and one-time cleaning services.
Cancel or reschedule 24+ hours before your appointment
No charge
Cancel or reschedule under 24 hours before your appointment
50% of the booking total
Cleaner arrives or we are unable to access the property
Full service charge
- All times are based on the scheduled start time of your appointment
Deep Cleaning & Specialty
Applies to deep cleanings, move in/out cleanings, and specialty services.
Cancel or reschedule 48+ hours before your appointment
No charge
Cancel or reschedule under 48 hours before your appointment
50% of the booking total
Cancel on the same day (under 24 hours)
75% of the booking total
Team arrives or we are unable to access the property
Full service charge
- All times are based on the scheduled start time of your appointment
Why We Have a Cancellation Policy
Our cleaning professionals reserve time specifically for your appointment. Last-minute cancellations often prevent them from accepting other jobs. These fees help compensate cleaners for reserved time and allow us to continue providing reliable, high-quality service.
Supports our cleaning professionals
Respects reserved time
Helps us maintain consistent, reliable service
We appreciate your understanding and support
QUICK ANSWERS
Frequently Asked Questions
Quick FAQs on canceling, rescheduling appointments, and understanding our fees.
You can manage, reschedule, or cancel your appointments anytime through your Cleany portal, or by calling or texting our support team.
Rescheduling is treated the same as a cancellation. If it’s made within the notice window for your service type, the standard cancellation fee will apply.
Please let us know as soon as possible. If our team is unable to access the property at the scheduled time, a full service charge may apply.
Contact our support team to discuss your situation. We review requests on a case-by-case basis and will always do our best to help.
Need Help?
Our support team is here for you 7 days a week. If you have any questions or need assistance, we're happy to help!
Call Us
(212) 851-6134
7am – 10pm EST
Text Us
(917) 268-3431
7am – 10pm EST